FAQ
General Questions
1. What types of art prints do you offer?
At Printy Please, we offer a wide range of art prints, including canvas prints, framed prints, and posters. Our collection features various styles, from modern abstracts to funky art, ensuring that there’s something for every taste and space.
2. What sizes are available?
We offer our prints in several standard sizes to fit any wall space. Please view our variety of designs that will specify all the available sizes.
3. Can I customize a print?
Yes, we offer customization options for many of our prints. You can request changes in color, size, or even add personalized text to make the artwork truly unique to you. Just reach out to us with your specific requirements, and we’ll be happy to assist.
4. How do I care for my art print?
To maintain the quality of your art print, avoid placing it in direct sunlight, as this can cause fading over time. For framed prints, dust them regularly with a soft, dry cloth. For canvas prints, you can use a dry, lint-free cloth to gently wipe away any dust.
5. What is the difference between a canvas print and a framed print?
A canvas print is printed on high-quality canvas material and stretched over a wooden frame, giving it a gallery-like appearance. A framed print, on the other hand, is printed on paper and enclosed in a stylish frame with a glass or acrylic front, providing a polished, ready-to-hang piece.
6. Is your art original?
Yes, every piece of art at Printy Please is original and created by our talented in-house artists. We take pride in offering unique designs that you won’t find anywhere else. Our commitment to originality ensures that your art print is one-of-a-kind.
Ordering and Payment
1. How do I place an order?
Placing an order is simple! Browse our collection, select the artwork you love, choose your desired size and customization options, and add it to your cart. Once you’re ready, proceed to checkout, where you can review your order and complete your purchase.
2. What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit cards, PayPal, and other secure online payment options.
3. Can I change or cancel my order after it’s been placed?
We understand that mistakes happen! If you need to change or cancel your order, please contact us as soon as possible. If the order hasn’t been processed or shipped yet, we’ll do our best to accommodate your request.
4. Do you offer gift cards or vouchers?
Yes, we offer gift cards that can be purchased by contacting us. They make the perfect gift for any art lover, allowing them to choose the artwork that speaks to them.
Shipping and Delivery
1. Where do you ship to?
We ship to various locations worldwide. If you're unsure whether we deliver to your area, please contact us, and we’ll be happy to confirm.
2. How much does shipping cost?
Shipping costs vary depending on your location and the size of your order. During checkout, you’ll be able to see the exact shipping fee before completing your purchase.
3. Can I track my order?
Yes, once your order has been shipped, we’ll provide you with a tracking number via email so you can follow its progress.
4. What should I do if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of receiving it. Provide us with photos of the damage, and we’ll work with you to either replace the item or issue a refund.
Returns and Exchanges
1. What is your return policy?
Because each of our prints is made to order, we do not accept returns. However, if there is an issue with the quality of your print, please contact us within 14 days of receiving your order, and we’ll work to resolve the issue.
2. How do I return an item?
If a return is approved due to a defect or issue with the print, we’ll provide you with instructions on how to return the item.
Artwork and Quality
1. Who are the artists behind the prints?
Our collection features works from a talented group of in-house artists who are passionate about creating unique and inspiring pieces. We’re also proud to collaborate with emerging artists, bringing fresh and diverse perspectives to our gallery.
2. What materials do you use for your prints?
We use only the highest quality materials for our prints. Our canvas prints are made with premium, acid-free canvas, and our framed prints are produced using archival-quality paper and inks to ensure longevity and vibrancy.
3. Can I request a sample before purchasing a print?
We currently do not offer physical samples, but if you’re unsure about a particular piece, feel free to reach out to us. We’re happy to provide additional images or details to help you make your decision.
4. Why do some prints look different in various sizes or formats?
Due to the nature of resizing artwork to fit different dimensions, some prints may appear slightly different depending on the size or format you choose. This can include minor adjustments in cropping or positioning to ensure the best visual presentation. Rest assured, when you select your desired size, you’ll be shown a preview of how the print will look, so you can make an informed decision before purchasing.
Custom Orders and Special Requests
1. Do you offer custom designs or commissions?
Yes, we love working on custom designs and commissions! If you have a specific idea or design in mind, please contact us, and we’ll collaborate with you to bring your vision to life.
2. Can I request a variation of an existing print?
Absolutely! If you see a print you like but want it in a different color scheme, size, or style, just let us know. We’re happy to make adjustments to meet your preferences.
3. How do I contact you with a special request?
For special requests, please use the contact form on our website or email us directly at contact@printyplease.shop. We’re here to help with any custom needs you might have.
Additional Information
1. Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions. To stay updated on our latest deals, be sure to subscribe to our newsletter or follow us on social media.
2. How can I stay updated on new arrivals and promotions?
We recommend signing up for our newsletter or following us on social media to receive updates on new arrivals, special promotions, and exclusive offers.
3. How can I contact customer support?
You can reach our customer support team via the contact form on our website or by emailing us at contact@printyplease.shop. We’re here to help with any questions or concerns you may have.