Returns & Exchanges

At Printy Please, each order is custom-made just for you, which means we're unable to offer returns. If you’re not satisfied with the quality of your item, please contact us within 14 days of receiving it. We’ll carefully review your case and, if your claim is validated, we may offer a complimentary replacement or refund. To help us assess any quality issues, please provide a detailed description along with photos that clearly show the problem.

 

Quality Guarantee

We want you to be satisfied with the quality of the products you order through Printy Please. If you are not satisfied with the quality of a product, please contact us within 14 days of receiving the item and we will do everything we can to investigate and find a solution.

 

If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order to your customer as quickly as possible. We'd much rather fix any problems and send a replacement order to make sure you are happy with your orders.

Defective or Damaged Products

If you receive defective or damaged orders that were not caused by the content provided by you or your customer, we will cover the costs of a new order. This includes:

Damage to the delivered products
Errors in the number or quantity of the delivered products
Lack of quality of the delivered product

     

    Returned to Sender 

    Orders may be returned to the sender for the following reasons:

    Wrong Address: If you provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit with an updated address, you will be liable for the costs of the new order.

    Rejected by the Recipient: If you rejects the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit with an updated address, you will be liable for the costs of the new order.

    Unclaimed: If you are not able to receive their order at the address, the shipments may be available for pick up at their local post office or carrier pick-up point. Shipments that go unclaimed may be returned to the sender.